These general conditions of sale apply to all orders placed on

The order validation of a product offered on the site implies express acceptance by you of these general conditions of sale, without the requirement of your written signature. These general conditions of sale govern the contractual relationship between the company Win in Health and the client, both parties accepting them without reservation. These general conditions of sale prevail over all other conditions contained in any other document, except as otherwise expressed with prior written consent. Win in Health reserves the right to modify these terms of sale at any time without prior notice.


The orders are effective at the receipt of payment by Win in Health. Any order implies acceptance without limitation or qualification of these terms and conditions. When the client had placed his order and processed the payment, it is considered to have accepted knowingly and without reservation, these general conditions of sale. The client also agrees to accept the content of the order including prices, volumes, and quantities of products offered for sale.

Once payment mode is selected, you must pay for your order to conclude a firm and final contract of sale between you and Win in Health reserves the right to cancel any order from a customer with whom there may exist a dispute over payment on a previous order, without prior notice or detailed explanation.

Unclaimed or refused parcel

What if a package is not claimed, or if a package is refused by the customer?
Unclaimed, refused or damaged package
What if a package is not claimed, refused or sometimes damaged?

If a package is not claimed by the customer, the carrier will automatically return it to Win in Health. The package refused by the customer during delivery will also be returned to Win in Health. The customer must contact Win in Health for a refund, according to the terms of the "Exchanges and refunds" section. Depending on the reason for the refusal or the unclaimed package, return costs billed by the carrier may be billed to the customer.

What is your shipping time?

The product in stock will be shipped within 1 to 2 business days of receipt of payment by Gagné en santé. Unavailable products are usually shipped within 10-20 business days. In this case, the customer will be informed of a late delivery.