Unclaimed, refused or damaged package

Win in Health -

What if a package is not claimed, or if a package is refused by the customer?

In the event that a package is not claimed by the customer, it will automatically be returned to Win in Health by the carrier. Packages refused by the customer during delivery are also returned to Win in Health. The customer must contact us for a refund, according to the conditions set out in the “Exchange and refund” section. Depending on the reason for the refusal or non-claim of the package, the return costs billed by the carrier may be charged to the customer. In the case of free delivery, win in Health reserves the right to charge these fees to the customer who refused or did not collect the package from the carrier.

  • If a package is not claimed by the customer, the carrier will automatically return it to Win in Health.

  • The package refused by the customer during delivery will also be returned to Win in Health. The customer must contact us for a refund, according to the terms of the "Exchanges and refunds" section.

  • Depending on the reason for the refusal or the unclaimed package, return shipping costs charged by the carrier may be charged to the customer. In the event of free delivery, Win in Health reserves the right to invoice these costs to the customer who refuses or has not claimed the package.

What if my order is damaged, missing, defective?

  • In the event of an error on your order by Win in Health, contact us immediately by email at info@wininhealth.com

  • Win in Health will provide a return label to the customer to facilitate the return of the item(s). The customer must return the product as soon as possible, in perfect condition for resale, and in its original packaging, sealed with a copy of the original invoice. The product must be returned in protected packaging to limit damage during transport. The return authorization number must be clearly indicated on the package.

  • Win in Health will undertakes to pay the transport costs for the return of the product sent in error, and will ensure the return of the product initially ordered.

The new product will not be shipped until the incorrect product (sent in error) has been returned to Win in Health.