We offer fixed delivery rates anywhere in the world.

Shipping costs in Canada are free for all orders of $ 75 before applicable taxes.

We now offer a $ 7 delivery in the National Capital Region of Canada

• In Canada, a price of $ 9.99 CAD will apply to orders under $ 75 CAD and then it's free.*
• In the United States, a price of $ 16.99 CAD will apply to orders under $ 200 CAD and then it's free.
• Internationally, a price of $ 24.99 CAD will apply to orders under $ 200 CAD. A price of $ 19.99 CAD will apply to orders $ 200.00 CAD and over. Shipping is free for orders over $ 300 CAD.

Exceptionally*

Shipping will be free for all orders of $ 100.00 and over for customers who live in more Canadians remotes locations.

(Some villages in Quebec, Newfoundland and Labrador, Prince Edward Island and the Northwest Territories, Nunavut and the Yukon. Certain) a delivery charge of $ 14.99 will apply.

In Canada, Canada Post provides delivery on business days. A shipping confirmation is sent to the customer with the package tracking number. It is possible for the client to track his package via Canada Post at www.canadapost.ca.

Express delivery

We offer express delivery for our Canadian and international customers.

• Express delivery anywhere in Canada for $ 14.99​
• In the United States, the price for express delivery is $ 24.99.

All orders require 1-3 business days of processing time to be picked, packaged and prepared for shipment.

Additional delays may apply on certain products that are on order or out of stock.

How long does it take you to ship my order?

The product in stock will be shipped within 1 to 3 business days of receipt of payment by Gagné en santé. Unavailable products are usually shipped within 8-14 business days. In this case, the customer will be informed of a late delivery.

Responsibility of our transport companies

They ensure delivery during working days. A shipment confirmation is sent to the customer with the package tracking number. It is possible for the customer to track his shipments via the package tracking tools that will be sent to you. For all international orders, our carriers take care of the packages to the borders where they will be taken care of by a local carrier. To obtain a tracking number, the Express Post delivery option must be chosen by the customer, at an additional cost. Shipping charges are subject to change. Orders may be eligible for additional shipping charges depending on the size and volume of the order. Customers will always be contacted before such an amount is added.

The products are delivered to the address given by the customer on the order form. In no case will delivery be made to a PO Box. In the case of customer error on the delivery address, additional fees for referral of the parcel or address modification will be charged.

For international orders, Canada Post is responsible for transportation to the border, where it will be handed over to a local carrier. To obtain a tracking number, the Express Post shipping option must be chosen by the customer incurring additional cost.

Our responsibility is our transparency.

Win in Health ensures that each parcel is carefully prepared and protected to limit damage during transportation. Win in Health cannot be held responsible for delivery delays incurred by the carrier. Ownership and responsibility are transferred from Win in Health to the customer as soon as the parcel is given to the carrier. Products are carried at the client's risk. The customer must check the parcel condition upon delivery, prior to opening the package. All open package can not be reported as damaged and will be under the client's responsibility.

It's up to us to do it right for you.

The https://wininhealth.com site agrees to give a faithful picture of the products available for sale, however the photographs, text, graphics, product data sheets are informative and not contractual.

Availability

Orders are processed according to products availability. Under exceptional circumstances or high demand, additional delays may be necessary for order processing. In all cases, the update of the order and shipment will be made in your account.

Price

Online Pricing Policy: Our regular or special prices displayed on the website may vary from the amounts listed in the store. The online sale price may be higher or lower than the price listed at the Win in Health store.

The product prices are in Canadian dollars (CAD), prior to applicable taxes, according to the purchase location. Prices do not include shipping or import duties and customs fees. For more information, refer to the " Taxes" section. Shipping charges will be added to the order at the time of final payment. Prices are those in effect at the time of order and are subject to change at any time, without prior notice.

There are two ways to create an account on Win in Health.

1. You create an account from our menu bar by selecting the login / registration tab and selecting new customer. Create your account.
2. We also offer you the possibility to create an account when you place your first transaction with us.

How to change or update the delivery address

The delivery address can be updated by accessing your account on the site https://www.wininhealth.com/account/

How to change or update your password?

What to do if you forget your password.

At the top right of the site's home page, click on “My account” then on “Recover password” Enter and provide your valid e-mail address, an email will be sent to you to reset your password.

I haven't used my promotional code for a while, is it lost?

The code remains valid until you use it. Use it for your next purchase

This document deals with the privacy policy and the protection of your Personal Information. This policy is based on the laws in force in Canada, including the Personal Information Protection and Electronic Documents Act and the Act respecting the protection of personal information in the private sector, more specifically in the province of Quebec where we operate.

Win in Health website is secured. All information provided by the client (personal information, shipping address and payment information) is sent and processed in a secured and confidential manner. Win in Health meets secure SSL transmission standards. Payments are processed with Shopify and Authorize.net. Win in Health does not retain any credit card data in files or system records.

What informations are we collecting

By visiting our site, you agree to our privacy policy. This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. The protection of your personal data and the information collected about you on our site is important to us. In this privacy policy, we keeping you informed of the processing of your data provided during your various operations on our site. The Information collected about you is information that you provide when you open an account and when you make a purchase on wininhealth.com and may include, without being limited, your name, postal address, number phone number, email address, fax number, age, cookies, credit card number and expiration date, etc. We also collect information about your use of the site, including the dates and times of your visits, the pages viewed, products purchased or abandoned in a shopping cart, the type of web browser you use during your visit and your communication with us (in particular by e-mail and chat).

Use of information

We reserve the right to use the information internally at our discretion, in particular to register your account and authenticate you when you log into your account, to process your orders and answer your questions, send you or send your friends, family and colleagues the products you have ordered for them; to recommend or offer you other products and services according to your presumed interests; to post your product reviews, if applicable; to communicate with you regarding customer service issues and product recalls, to improve our customer service, the results of our sales or to stay in touch with you to notify you of promotions, specials, raffles , promotional gifts, discounts and other benefits for which you have voluntarily provided your personal information, to provide you on an ongoing basis with personalized service and information on our products, to analyze your use of the Site. The security or integrity of wininhealth.com; and to analyze the performance.

Text marketing, notifications and email policy

wininhealth.com stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We will never share or sell your information. By subscribing to Text Notifications (SMS), you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Send STOP to unsubscribe or HELP for help. Messaging and data charges may apply.

Consent by email or SMS is not a condition of purchase.

If you agree to receive marketing information or only information about your purchases, you can unsubscribe at any time.

We will never share or sell your information.

Orderings

The orders are effective at the receipt of payment by Win in Health. Any order implies acceptance without limitation or qualification of these terms and conditions. When the client had placed his order and processed the payment, it is considered to have accepted knowingly and without reservation, these general conditions of sale. The client also agrees to accept the content of the order including prices, volumes, and quantities of products offered for sale.

Once payment mode is selected, you must pay for your order to conclude a firm and final contract of sale between you and https://wininhealth.com. Win in Health reserves the right to cancel any order from a customer with whom there may exist a dispute over payment on a previous order, without prior notice or detailed explanation.

Taxes

In Canada, shipping, federal tax (GST) and provincial taxes will be added to the order. The price indicated in the order confirmation is the final price that will be charged to the client, using the selected payment method.

For orders shipped outside of Canada, no taxes will be charged by Win in Health. However, import duties and customs fees of the country can be charged at the border entrance. These import duties and customs fees are the client’s responsibility and must be paid by the client. We are not required to check and inform you of import duties and customs fees. Win in Health cannot be held responsible for such fees. No reimbursement request for these fees will be accepted by Win in Health. It is the customer's responsibility to check those fees with the competent authority of the destination country, prior to payment.

Shipment

Product in stock will be shipped within 1 to 2 business days following receipt of payment by Win in Health. Unavailable products are usually shipped within 10 to 20 business days. In this case, customer will be informed of delayed shipment by Win in Health.

Purchase by Underage Persons

Win in Health authorizes underage persons to buy their products. To proceed with payment of the order, the underage customer must have a credit card or ask a parent or legal guardian to proceed to payment. Any order by a minor can be done in person, in store.

Partial Invalidity

If one or more of these terms are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court, the other provisions shall remain in full force and effect.

Litigation

Win in Health products are subject to Canadian law and registered on Health Canada Licensed Natural Health Products Database. Win in Health cannot be held liable for damages of any kind that might result from improper use of their products. At all times, Win in Health’s responsibility will be limited to the amount of the order and cannot be blamed for simple errors or omissions that may occur despite all precautions taken in presenting the products. In case of issues in implementing this contract, the customer has the opportunity and is strongly encouraged to seek an amicable solution before considering legal action. Claims or disputes will always be received with goodwill, since good faith is always presumed with those who take the time to explain their situation. In case of dispute, the customer should first contact the company to obtain an amicable solution.

Disclaimer

Win in Health reserves the right to all content herein. The contents of this site are for informational purposes only. The information contained on this site is not intended to diagnose, treat, suggest a course of treatment, cure, or prevent any disease, condition, infection, or malady.

All natural health products (NPNs) sold in Canada are subject to the Natural Health Products Regulations, which came into force on January 1, 2004. The Regulations provide Canadians with access to a wide variety of safe, effective and high quality natural health products. The safety and efficacy of a Natural Health Product, as well as health claims, must be based on relevant data proving to consumers and to Health Canada that the product is indeed safe and effective. Data may include clinical trial results or references to published studies, journals, pharmacopoeias and traditional resources. The type and amount of data required to support the claim depends on the claims proposed and the overall risks.

Win in Health does not guarantee the accuracy, completeness, timeliness or usefulness of any medical or health information displayed or otherwise available on or through access to the website wininhealth.com is not responsible for the content linked pages or any other site linked to the wininhealth.com site and assumes no liability for the content of any off-site page or site.

The information provided by wininhealth.com is for educational purposes only and in summary form intended to provide consumers with a general understanding and knowledge of healthcare topics and wininhealth.com is not responsible and will not be liable to you or any other person for any action or decision taken based on the information contained on the site. You are responsible for reviewing and understanding all information on the packaging for products purchased on wininhealth.com. The information provided on the site is not intended to be used as a substitute for professional medical diagnosis or treatment. You should seek the advice of your doctor or pharmacist before starting any treatment or if you have a health problem or question.

The information is for informational purposes only and is not intended to provide you with specific advice and should not be relied upon in this regard. You should not act or trust the Information without seeking professional advice.

YOU SHOULD NOT USE THE INFORMATION CONTAINED ON THIS SITE TO DIAGNOSE, TREAT, CURE OR PREVENT ANY HEALTH PROBLEM OR PRESCRIBE ANY MEDICATION. YOU MUST READ ALL OF THE INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCT ON OR IN THE PACKAGING AND LABELS OF THE PRODUCT BEFORE USING ANY PRODUCT. ALWAYS CONSULT YOUR OWN DOCTOR FOR ADVICE AND TREATMENT

About Natural Health Product Regulation in Canada - Canada.ca

Health Canada regulation of natural health products, their licensing, manufacturing, clinical trials, labelling, and adverse reaction reporting; links to related regulations, legislation and guidelines, including 53 Recommendations of the Standing Committee on Health

About this site Social media Mobile applications About Canada.ca Terms and conditions Privacy Top of pageHealth Canada

How to apply a promo code to the shopping cart?

1. Go to your shopping cart and enter the promo code received in the "Promotional Code" box Click on "Apply"
2. Automatically, you will see the discount applied to your invoice
3. You can now proceed to checkout by clicking on Pay Now
   

What is the expiration date for items in the shopping cart?

After 60 days of inactivity (no addition and no modification and / or deletion of an item) to the shopping cart, all items will be automatically deleted.  Adding, modifying or deleting a carted item extends the expiration period for an additional 60 days.

What if a package is not claimed, or if a package is refused by the customer?

In the event that a package is not claimed by the customer, it will automatically be returned to Win in Health by the carrier. Packages refused by the customer during delivery are also returned to Win in Health. The customer must contact us for a refund, according to the conditions set out in the “Exchange and refund” section. Depending on the reason for the refusal or non-claim of the package, the return costs billed by the carrier may be charged to the customer. In the case of free delivery, win in Health reserves the right to charge these fees to the customer who refused or did not collect the package from the carrier.

• If a package is not claimed by the customer, the carrier will automatically return it to Win in Health.

• The package refused by the customer during delivery will also be returned to Win in Health. The customer must contact us for a refund, according to the terms of the "Exchanges and refunds" section.

• Depending on the reason for the refusal or the unclaimed package, return shipping costs charged by the carrier may be charged to the customer. In the event of free delivery, Win in Health reserves the right to invoice these costs to the customer who refuses or has not claimed the package.

What if my order is damaged, missing, defective?

• In the event of an error on your order by Win in Health, contact us immediately by email at info@wininhealth.com

• Win in Health will provide a return label to the customer to facilitate the return of the item(s). The customer must return the product as soon as possible, in perfect condition for resale, and in its original packaging, sealed with a copy of the original invoice. The product must be returned in protected packaging to limit damage during transport. The return authorization number must be clearly indicated on the package.

• Win in Health will undertakes to pay the transport costs for the return of the product sent in error, and will ensure the return of the product initially ordered.

The new product will not be shipped until the incorrect product (sent in error) has been returned to Win in Health.

Are there any taxes that apply?

Some taxes may be charged according to your destination, your province, your territory. Orders from the United States will not be taxed. When you have finalized the personal information step, the taxes will adjust accordingly depending if the product you purchases need to be taxed.

In Canada, shipping charges as well as federal taxes (GST) and provincial taxes for your province of purchase will be added to the order.

The price indicated in the confirmation of the order is the final price which will be invoiced to the customer, according to the chosen payment method.

For orders delivered outside of Canada, no tax will be charged by Win in Health. However, country customs duties and taxes may be charged upon entry of the package, within the countries where the package is delivered.

These customs duties and any taxes are the responsibility and are the responsibility of the customer.

We are not required to check and inform you of the customs tariffs and taxes applicable in your different countries of order. Win in Health cannot be held responsible for these costs.

No request for reimbursement of these costs can be made to Win in Health.

It is the customer's responsibility to check these costs with the competent authorities in their country before paying for the order.

Online and in-store pricing policy

Our regular or special prices displayed on our website may vary from prices listed in the store. The sale price in effect online may be higher or lower than the price listed in the Win in Health store.

Our main currency

The selling prices of the products are indicated first in Canadian currency (CAD) before the sales taxes applicable to the product, depending on the place of purchase. Prices do not include shipping charges or import charges charged by customs. For more information, go to the “Possible taxes” section. Shipping costs will be added to the order when paying for it. The prices are those in effect at the time of registration of the purchase order by the customer and are subject to change at any time without notice.

The order validation of a product offered on the site https://wininhealth.com implies express acceptance by you of these general conditions of sale, without the requirement of your written signature. These general conditions of sale govern the contractual relationship between the company Win in Health and the client, both parties accepting them without reservation. These general conditions of sale prevail over all other conditions contained in any other document, except as otherwise expressed with prior written consent. Win in Health reserves the right to modify these terms of sale at any time without prior notice.

Orders

The orders are effective at the receipt of payment by Win in Health. Any order implies acceptance without limitation or qualification of these terms and conditions. When the client had placed his order and processed the payment, it is considered to have accepted knowingly and without reservation, these general conditions of sale. The client also agrees to accept the content of the order including prices, volumes, and quantities of products offered for sale.

Once payment mode is selected, you must pay for your order to conclude a firm and final contract of sale between you and https://wininhealth.com. Win in Health reserves the right to cancel any order from a customer with whom there may exist a dispute over payment on a previous order, without prior notice or detailed explanation.

Unclaimed or refused parcel

What if a package is not claimed, or if a package is refused by the customer?

Unclaimed, refused or damaged package

What if a package is not claimed, refused or sometimes damaged?

Customer Service & Help CenterWin in Health

If a package is not claimed by the customer, the carrier will automatically return it to Win in Health. The package refused by the customer during delivery will also be returned to Win in Health. The customer must contact Win in Health for a refund, according to the terms of the "Exchanges and refunds" section. Depending on the reason for the refusal or the unclaimed package, return costs billed by the carrier may be billed to the customer.

What is your shipping time?

The product in stock will be shipped within 1 to 2 business days of receipt of payment by Gagné en santé. Unavailable products are usually shipped within 10-20 business days. In this case, the customer will be informed of a late delivery.

Can I place my order without creating my account?

Yes. You can place your orders without creating your account.

Can I order by phone?

Yes, our advisors are available Monday to Friday from 9 a.m. to 5 p.m. to receive your orders by phone.

1-855-561-6727

Can I cancel my order?

If you want to cancel an order, you should contact us as soon as possible so that help you before we ship anything. Call us at 1-855-561-6727 extension 2 or contact us at info@wininhealth.com

Steps to place an order

1. Buy or add to cart. You must click on the product you wish to purchase and the system will offer to add it to the cart or proceed to payment immediately. You must therefore choose one of the two options.

2. Personal informations. The system will then bring you to a page to fill in your personal information (Name, First name (s), Address ...) so that we can deliver the package to you. On this page, you must also determine the delivery method.

3. Make your payment. The last step is the payment of your order. You must, at this step, choose your payment method and enter your credit or debit card number as well as the expiration date and security code.

How do I remove items from an order?

To add or remove items from the "Cart", all you have to do is click on it and then on the "Add" or "Remove" button which is displayed on the product you want to remove.

What is the shopping cart?

The shopping cart is a page where the items you have selected are stored for purchase. The shopping cart is the virtual equivalent of a supermarket cart. You can deposit or withdraw items there before paying for them at the checkout.

Is your online payment secure?

Online payment is secured by Authorize.Net (https://www.authorize.net/), as well as the Shopify payment platform.

We are committed to using only the best online tools to secure your information

What online payment method can I use?

Online, you can pay by credit card: Visa, Mastercard / EuroCard, American Express or through your Paypal account

Come visit us at our Health Food store at 224 Rue Bellehumeur, J8T-8N6, Gatineau, QC

When there is an error in your order or for an Exchange and Refund.

Order error

Once completed, can I modify my order?

In the event of an error made on your order by Win in Health, you must immediately contact us by email at info@wininhealth.com. If your order was not shipped we will help you modify your order before delivery. If you order was shipped Win in Health will send a return slip to the customer for the return of the merchandise. The customer must return the product as soon as possible, in perfect condition for resale (in original condition), duly sealed and accompanied by a copy of the invoice corresponding to the purchase. The product must be returned in the best protected packaging possible in order to limit any deterioration during transport. The return authorization number must be clearly indicated on the packaging. If this is Win in Health error we will undertakes to pay the transport costs for the return of the product and the return of the conforming product ordered. No shipment of the compliant product will be made by Win in Health before receipt of the product sent in error to the customer. I never received my order confirmation. You must contact the info@wininhealth.com service, in case your order is not confirmed within the normal deadlines.

Damaged item

To obtain an exchange for an item damaged in transit, the customer must contact us at info@wininhealth.com, mentioning the order number and providing photos of the product as received from the carrier.

Exchanges and refunds

No open product or product with broken, punctured or damaged seal will be accepted for exchange or refund, without prior written agreement between the client and Win in Health. The customer has thirty (30) business days, from the reception date registered by the carrier, to request a return authorization. Any request for return must be made to Win in Health by email at info@wininhealth.com The return is at the customer's expense. The return authorization number must be clearly written on the package. The products must be returned to Win in Health in perfect condition for resale in their original condition, duly sealed with a copy of the original invoice. The return must be by a registered carrier, providing tracking number and insurance for the product's value.

In case of a refund, the amount of product's cost and taxes will be credited based on the original method of payment, within 48 hours following the parcel's receipt by Win in Health.

A confirmation will be sent by email to the client. The transaction on the credit card statement may take up to 48 to 72 hours following the refund by Win in Health. Delivery charges will be credited.

In case of returned orders to Win in Health from outside of Canada, taxes and customs fees will be charged at Canadian border. The customer will be required to pay the customs fees and taxes. The amount of these taxes will be deducted from the refund.

For a product exchange, the customer must pay delivery charges to send it back to Win in Health.

Unclaimed or Refused Parcel

If a package is unclaimed by the client, the carrier will automatically return it to Win in Health. The package refused by the customer upon delivery will also be returned to Win in Health. The customer must contact Win in Health for a refund, according to the terms in the "Exchanges and Refunds" section. Depending on the reason for refusal or unclaimed package, return fees charged by the carrier may be charged to the customer. In the case of free delivery, Win in Health reserves the right to charge these costs to the customer who refuses or didn't claim the package.

Order Modification

To change a confirmed and paid order, the client must contact Win in Health as soon as possible, at info@wininhealth.com The email must provide the order number and modification request. In case the order has already been processed and / or shipped, no modification will be made. Win in Health will notify the client by replying to the email.

Order Cancellation

To cancel a confirmed and paid order, client must contact Win in Health as soon as possible, at info@wininhealth.com The email must provide the order number. No cancellation can be made for any orders shipped and handed over to the carrier. Win in Health will notify the client by replying to the email.

Win in Health will notify the client by providing a response by email, phone or sms

Write us anytime!

Our mission is to rewrite you in the next 24 hours.

No opened product or product whose container is broken, punctured or damaged by the customer will be accepted for exchange or refund, without prior written agreement between the customer and Win in Health.

Damage caused by our delivery companies will be reimbursed.

The customer has thirty (30) working days, from the date of receipt recorded by the carrier, to request a return authorization. Any return request must be sent to Win in Health by e-mail at info@wininhealth.com.

The return is at the expense of the customer unless conditions are met.

The return authorization number must be clearly written on the package.

The products must be returned to Win in Health in perfect condition for resale in their original condition, duly sealed with a copy of the original invoice.

Return must be made by a registered carrier, providing a tracking number and insurance for the value of the product.

In the event of a refund, the amount of the cost of the product and taxes will be credited on the basis of the original method of payment, within 48 hours of receipt of the package by Win in Health.

Confirmation will be sent by email.

The transaction on the credit card statement can take up to 48 to 72 hours after the reimbursement by Win in Health.

The delivery costs will be credited.

In the event of a return of orders to Win in health from outside Canada, taxes and customs fees will be billed at the Canadian border. The customer will have to pay customs fees and taxes.

The amount of these taxes will be deducted from the refund.

For the exchange of products, the customer must pay delivery charges to return it to Win in Health in certain extant.